Returns & Refunds

Last update December 10, 2020 Effective date December 10, 2020

Unfortunately, we do not accept product exchange, cancellation, return or refund of order(s) after the order has been placed and paid.

If we have shipped a product that is different than what you ordered, or the product has arrived faulty/damaged, we will arrange a return and ship either the right product, or a new one, back to you. If you are unhappy waiting for the right product or a new one to arrive, we will arrange a refund back for you.

Please contact our Customer Care Team within 3 days upon delivery of the products at orderhk@hermanmiller.com. Herman Miller will bear the corresponding shipping cost.

I think I've ordered the Aeron Office Chair in the wrong size, what should I do?

The first thing you should do is check that your chair is correctly adjusted to fit your body. Please see our Aeron Adjustment Guide and follow the steps advised to allow for a custom fit.
If you have adjusted your Aeron chair following the guide and still feel that you may have ordered the incorrect size, please share the receipt of your orders and quote the order number to our Customer Care via orderhk@hermanmiller.com.

Can I cancel my order and get a refund after I've placed it?

Unfortunately, we do not accept product exchange, cancellation, return or refund of order(s) after the order is placed and paid.

Can I amend my order after I've placed it?

Unfortunately, we do not accept product exchange, cancellation, return or refund of order(s) after the order is placed and paid.

My product has arrived faulty/damaged, what should I do?

In the unlikely event that an order is delivered faulty or damaged, please contact our Customer Care team by email at orderhk@hermanmiller.com or WhatsApp (+852 9729 1767 for message only) so that they can assist you where possible.

Please do not attempt to assemble or fix an item yourself or via a third party as this will affect your entitlement to a refund.

If the product has arrived faulty/damaged, we will arrange a return and ship either the right product, or a new one, back to you. If you are unhappy waiting for the right product or a new one to arrive, we will arrange a refund back for you. Please contact our Customer Care Team within 3 days upon delivery of the products at orderhk@hermanmiller.com and quote your order. Herman Miller will bear the corresponding shipping cost.

My chair has just arrived but I'm having issues with the gas lift, what should I do?

In some instances, the gas lift on your chair may feel a little tight when you first use it. This is simply due to the gas lift not being used for a period of time since your item was assembled. Not to worry, this isn't a fault with the chair. The gas lift will loosen after a few uses to allow for easy manoeuvring.

If you have further questions relating to Returns & Refunds, please contact our Customer Care team.