Last update December 10, 2020 Effective date December 10, 2020
If you need assistance and can't find the answer to your question on our Frequently Asked Questions page, please don't hesitate to contact our friendly Customer Care team by filling in the form or WhatsApp us (+852 9729 1767 for messaging only).
Given the increasing enquiry volume we are receiving, please allow up to 3 – 4 working days for a response from our Customer Care team. Thank you for your patience.
Monday – Saturday: 10am - 7pm
For product enquiries - firstname.lastname@example.org
For order–related matters - email@example.com
For warranty–related matters – visit the Warranty page for more information.